Amazon 🛒 Amazon serves over 300 million active customers globally, processing billions of transactions annually. This document outlines the comprehensive architecture that enables Amazon to deliver exceptional e-commerce experiences at massive scale with 99.99% availability.
Application Load Balancer
Application Load Balancer
Catalog Service Product Management
Variation Manager SKU Variants
Attribute Manager Product Specs
Image Service Multi-resolution
Video Service Product Videos
Review Service User Generated
Q&A Service Product Questions
Catalog Service Product Management
Variation Manager SKU Variants
Attribute Manager Product Specs
Image Service Multi-resolution
Video Service Product Videos
Review Service User Generated
Q&A Service Product Questions
Key Features:
350+ million products across global marketplaces
Real-time inventory synchronization
Multi-marketplace product variants
Rich media support (360° images, videos)
Technologies: Java, DynamoDB, S3, OpenSearch
Query Parser NLP Processing
Spell Correction Fuzzy Matching
Query Expansion Synonyms & Related
Intent Detection ML Classification
Search Index OpenSearch Cluster
Personalization User Context
Faceted Filtering Dynamic Facets
Related Products Cross-sell
Deals & Promotions Dynamic Pricing
Product Badges Prime, Best Seller
Relevance Score Text Match
Conversion Rate Historical Data
Query Parser NLP Processing
Spell Correction Fuzzy Matching
Query Expansion Synonyms & Related
Intent Detection ML Classification
Search Index OpenSearch Cluster
Personalization User Context
Faceted Filtering Dynamic Facets
Related Products Cross-sell
Deals & Promotions Dynamic Pricing
Product Badges Prime, Best Seller
Relevance Score Text Match
Conversion Rate Historical Data
A9 Search Algorithm:
Text relevance matching with NLP
Conversion rate optimization
Sales velocity and popularity scoring
Inventory availability weighting
Personalization based on user history
Cart Service Session Management
Cart Recovery Abandoned Carts
Cart Merge Cross-device Sync
Address Service Shipping Options
Shipping Calculator Delivery Estimates
Tax Calculator Multi-jurisdiction
Promo Engine Coupons & Deals
Payment Gateway Multi-provider
Card Tokenization PCI Compliant
Order Creation Atomic Transaction
Inventory Reserve Optimistic Lock
Order Confirmation Notification
Order Splitting Multi-fulfillment
Cart Service Session Management
Cart Recovery Abandoned Carts
Cart Merge Cross-device Sync
Address Service Shipping Options
Shipping Calculator Delivery Estimates
Tax Calculator Multi-jurisdiction
Promo Engine Coupons & Deals
Payment Gateway Multi-provider
Card Tokenization PCI Compliant
Order Creation Atomic Transaction
Inventory Reserve Optimistic Lock
Order Confirmation Notification
Order Splitting Multi-fulfillment
Checkout Features:
One-click ordering with saved preferences
Real-time inventory verification
Dynamic shipping options (Prime, Same-day)
Multi-payment method support
Fraud prevention with ML models
Processing Fulfillment Started
Fulfilled by Amazon FBA Warehouses
Fulfilled by Merchant Seller Ships
Prime Delivery 2-day / Same-day
Subscribe & Save Recurring Orders
Cancellation Pre-ship Cancel
Order Modification Address Change
Order Tracking Real-time Updates
Customer Support Issue Resolution
Email Notifications Order Updates
SMS Alerts Delivery Updates
Push Notifications App Alerts
Alexa Updates Voice Notifications
Processing Fulfillment Started
Fulfilled by Amazon FBA Warehouses
Fulfilled by Merchant Seller Ships
Prime Delivery 2-day / Same-day
Subscribe & Save Recurring Orders
Cancellation Pre-ship Cancel
Order Modification Address Change
Order Tracking Real-time Updates
Customer Support Issue Resolution
Email Notifications Order Updates
SMS Alerts Delivery Updates
Push Notifications App Alerts
Alexa Updates Voice Notifications
Amazon Warehouses FBA Inventory
Seller Inventory FBM Stock
Dropship Partners Just-in-time
Virtual Inventory Pre-orders
Receiving Inbound Processing
Real-time Counts Live Updates
Demand Forecast ML Prediction
Auto Reorder Threshold Based
Transfer Orders Inter-warehouse
Fulfillment Center 1 US-East
Fulfillment Center 2 US-West
Fulfillment Center N Global Network
Amazon Warehouses FBA Inventory
Seller Inventory FBM Stock
Dropship Partners Just-in-time
Virtual Inventory Pre-orders
Receiving Inbound Processing
Real-time Counts Live Updates
Demand Forecast ML Prediction
Auto Reorder Threshold Based
Transfer Orders Inter-warehouse
Fulfillment Center 1 US-East
Fulfillment Center 2 US-West
Fulfillment Center N Global Network
Inventory Features:
175+ fulfillment centers globally
Real-time inventory synchronization
Predictive demand forecasting
Multi-channel inventory allocation
Automated replenishment
Purchase History Order Data
Interactions Clicks, Wishlist
Collaborative Filtering User Similarity
Content-Based Item Attributes
Hybrid Model Combined Approach
Deep Learning Neural Networks
Homepage Recs Personalized Feed
Product Detail Similar Items
Cart Page Frequently Bought
A/B Testing Experimentation
Feedback Loop Continuous Learning
Diversity Exploration vs Exploitation
Purchase History Order Data
Interactions Clicks, Wishlist
Collaborative Filtering User Similarity
Content-Based Item Attributes
Hybrid Model Combined Approach
Deep Learning Neural Networks
Homepage Recs Personalized Feed
Product Detail Similar Items
Cart Page Frequently Bought
A/B Testing Experimentation
Feedback Loop Continuous Learning
Diversity Exploration vs Exploitation
Recommendation Algorithms:
Item-to-item collaborative filtering
User-based recommendations
"Customers who bought X also bought Y"
Personalized rankings based on behavior
Real-time model updates
Variants PK: ProductID, SK: VariantID
Inventory PK: SKU, SK: Location
Addresses PK: CustomerID, SK: AddressID
Orders PK: CustomerID, SK: OrderID
Order Items PK: OrderID, SK: ItemID
Shipments PK: OrderID, SK: ShipmentID
GSI: OrdersByDate Date-based queries
GSI: ProductsByCategory Category browsing
GSI: InventoryByLocation FC queries
DynamoDB Streams Change Data Capture
Global Tables Multi-region
Variants PK: ProductID, SK: VariantID
Inventory PK: SKU, SK: Location
Addresses PK: CustomerID, SK: AddressID
Orders PK: CustomerID, SK: OrderID
Order Items PK: OrderID, SK: ItemID
Shipments PK: OrderID, SK: ShipmentID
GSI: OrdersByDate Date-based queries
GSI: ProductsByCategory Category browsing
GSI: InventoryByLocation FC queries
DynamoDB Streams Change Data Capture
Global Tables Multi-region
Writer Instance Transactional
Financial Schema Payments, Settlements
Seller Schema Merchant Data
Analytics Schema Reporting
Connection Pooling RDS Proxy
Auto Scaling Read Replicas
Writer Instance Transactional
Financial Schema Payments, Settlements
Seller Schema Merchant Data
Analytics Schema Reporting
Connection Pooling RDS Proxy
Auto Scaling Read Replicas
Session Node 1 User Sessions
Cart Node 1 Shopping Carts
User Sessions TTL: 24 hours
Shopping Carts TTL: 7 days
Product Cache TTL: 5 minutes
Inventory Cache TTL: 30 seconds
Session Node 1 User Sessions
Cart Node 1 Shopping Carts
User Sessions TTL: 24 hours
Shopping Carts TTL: 7 days
Product Cache TTL: 5 minutes
Inventory Cache TTL: 30 seconds
Products Index 350M+ Documents
Reviews Index 500M+ Documents
Seller Index Merchant Profiles
Search Logs Query Analytics
Autocomplete Prefix Matching
Faceted Search Dynamic Filters
Highlighting Match Display
Products Index 350M+ Documents
Reviews Index 500M+ Documents
Seller Index Merchant Profiles
Search Logs Query Analytics
Autocomplete Prefix Matching
Faceted Search Dynamic Filters
Highlighting Match Display
Receiving Dock Truck Unload
Stow Operation Bin Assignment
Random Stow Chaotic Storage
Kiva Robots Automated Retrieval
Reserve Storage Bulk Inventory
Active Pick Areas High Velocity
Pack Station Box Selection
Receiving Dock Truck Unload
Stow Operation Bin Assignment
Random Stow Chaotic Storage
Kiva Robots Automated Retrieval
Reserve Storage Bulk Inventory
Active Pick Areas High Velocity
Pack Station Box Selection
Delivery Service Partners Amazon Branded
Amazon Locker Pickup Points
Amazon Hub Apartment Delivery
Regional Carriers Local Coverage
Route Optimization ML Models
Time Windows Delivery Slots
Photo Proof Delivery Verification
Live Tracking Real-time GPS
Delivery Service Partners Amazon Branded
Amazon Locker Pickup Points
Amazon Hub Apartment Delivery
Regional Carriers Local Coverage
Route Optimization ML Models
Time Windows Delivery Slots
Photo Proof Delivery Verification
Live Tracking Real-time GPS
ECS Fargate Container Scaling
Lambda Serverless Functions
EC2 Auto Scaling Compute Instances
CPU Utilization Target: 70%
Request Count Target: 1000 RPS
DynamoDB On-demand Capacity
CloudFront Edge Distribution
Route 53 Geo-based Routing
Global Accelerator Performance Routing
ECS Fargate Container Scaling
Lambda Serverless Functions
EC2 Auto Scaling Compute Instances
CPU Utilization Target: 70%
Request Count Target: 1000 RPS
DynamoDB On-demand Capacity
CloudFront Edge Distribution
Route 53 Geo-based Routing
Global Accelerator Performance Routing
Browser Cache Static Assets 1 year TTL
CloudFront Edge Cache 24 hour TTL
ElastiCache Application Cache 5 min TTL
DAX DynamoDB Cache Microsecond
Write-Through Sync Updates
Write-Behind Async Updates
Read-Through Auto Population
Event-Driven Real-time Invalidation
Manual Purge Admin Control
Pattern-based Wildcard Invalidation
Browser Cache Static Assets 1 year TTL
CloudFront Edge Cache 24 hour TTL
ElastiCache Application Cache 5 min TTL
DAX DynamoDB Cache Microsecond
Write-Through Sync Updates
Write-Behind Async Updates
Read-Through Auto Population
Event-Driven Real-time Invalidation
Manual Purge Admin Control
Pattern-based Wildcard Invalidation
Traffic Forecast ML Prediction
Pre-scaling Capacity Buffer
Load Testing Stress Validation
Runbooks Incident Response
Request Throttling Rate Limiting
Traffic Queuing Virtual Waiting Room
Priority Traffic VIP Handling
Load Shedding Graceful Degradation
Disable Features Non-critical
Simplified UI Reduced Complexity
Async Operations Deferred Processing
Static Fallback Cached Content
Real-time Dashboard Command Center
Auto Remediation Self-healing
War Room Incident Management
Communication Status Updates
Traffic Forecast ML Prediction
Pre-scaling Capacity Buffer
Load Testing Stress Validation
Runbooks Incident Response
Request Throttling Rate Limiting
Traffic Queuing Virtual Waiting Room
Priority Traffic VIP Handling
Load Shedding Graceful Degradation
Disable Features Non-critical
Simplified UI Reduced Complexity
Async Operations Deferred Processing
Static Fallback Cached Content
Real-time Dashboard Command Center
Auto Remediation Self-healing
War Room Incident Management
Communication Status Updates
AWS WAF Web Application Firewall
AWS Shield DDoS Protection
PrivateLink Service Endpoints
Multi-Factor Auth Additional Security
Encryption at Rest AES-256
Tokenization PCI Compliance
ML Fraud Detection Real-time Analysis
Device Fingerprinting Bot Detection
Behavioral Analysis Anomaly Detection
Risk Scoring Transaction Assessment
AWS WAF Web Application Firewall
AWS Shield DDoS Protection
PrivateLink Service Endpoints
Multi-Factor Auth Additional Security
Encryption at Rest AES-256
Tokenization PCI Compliance
ML Fraud Detection Real-time Analysis
Device Fingerprinting Bot Detection
Behavioral Analysis Anomaly Detection
Risk Scoring Transaction Assessment
Cardholder Data Environment
Card Input Tokenization Point
Payment Processing Isolated Network
Card Storage Encrypted Vault
Data Transmission Encrypted Channels
Firewalls Network Segmentation
Access Control Least Privilege
Security Monitoring Log Analysis
Vulnerability Scanning Continuous Assessment
QSA Audit Annual Assessment
Penetration Testing Quarterly
Log Retention 1 Year Minimum
Incident Response Breach Procedures
Cardholder Data Environment
Card Input Tokenization Point
Payment Processing Isolated Network
Card Storage Encrypted Vault
Data Transmission Encrypted Channels
Firewalls Network Segmentation
Access Control Least Privilege
Security Monitoring Log Analysis
Vulnerability Scanning Continuous Assessment
QSA Audit Annual Assessment
Penetration Testing Quarterly
Log Retention 1 Year Minimum
Incident Response Breach Procedures
Prometheus Container Metrics
Custom Metrics Business KPIs
CloudWatch Logs Centralized Logging
Kinesis Firehose Log Streaming
Custom Dashboards Business Views
Prometheus Container Metrics
Custom Metrics Business KPIs
CloudWatch Logs Centralized Logging
Kinesis Firehose Log Streaming
Custom Dashboards Business Views
Page Load Time Target: < 2s
Search Latency Target: < 200ms
Checkout Time Target: < 30s
Site Availability Target: 99.99%
Conversion Rate Target: 15%
Average Order Value Optimization
Cart Abandonment Target: < 70%
Order Accuracy Target: 99.9%
Delivery Time On-time Rate
Inventory Turns Efficiency
Seller Rating Quality Score
Order Defect Rate Target: < 1%
Response Time Target: < 24h
Ship Time Target: < 2 days
Page Load Time Target: < 2s
Search Latency Target: < 200ms
Checkout Time Target: < 30s
Site Availability Target: 99.99%
Conversion Rate Target: 15%
Average Order Value Optimization
Cart Abandonment Target: < 70%
Order Accuracy Target: 99.9%
Delivery Time On-time Rate
Inventory Turns Efficiency
Seller Rating Quality Score
Order Defect Rate Target: < 1%
Response Time Target: < 24h
Ship Time Target: < 2 days
Inventory Updates Stock Changes
Amazon Kinesis Data Streams
Kinesis Data Analytics Real-time SQL
Apache Flink Complex Processing
Amazon Personalize Recommendations
Amazon Forecast Demand Prediction
Inventory Updates Stock Changes
Amazon Kinesis Data Streams
Kinesis Data Analytics Real-time SQL
Apache Flink Complex Processing
Amazon Personalize Recommendations
Amazon Forecast Demand Prediction
Real-time event streaming at billions of events per day
Order processing events and state changes
Inventory level updates across fulfillment centers
Clickstream data for personalization
Real-time inventory : Cross-FC stock synchronization
Fraud detection : Transaction pattern analysis
Dynamic pricing : Demand-based price adjustments
Personalization : Real-time recommendation updates
Order Events Created, Updated, Shipped
Inventory Events Stock Changes
Customer Events Actions, Preferences
Seller Events Listings, Fulfillment
Kinesis Data Streams High Volume
Search Update Index Refresh
Notifications Customer Alerts
Fraud Detection Real-time Analysis
Redshift Analytics Warehouse
Order Events Created, Updated, Shipped
Inventory Events Stock Changes
Customer Events Actions, Preferences
Seller Events Listings, Fulfillment
Kinesis Data Streams High Volume
Search Update Index Refresh
Notifications Customer Alerts
Fraud Detection Real-time Analysis
Redshift Analytics Warehouse
Notification Service Shipping Service Inventory Service Payment Service Order Service Customer Notification Service Shipping Service Inventory Service Payment Service Order Service Customer Compensation on Failure alt [Payment Fails] Place Order Create Order (PENDING) Reserve Inventory Reserved Process Payment Payment Success Create Shipment Shipment Created Update Order (CONFIRMED) Send Confirmation Order Confirmed Release Inventory Update Order (CANCELLED) Send Cancellation Notification Service Shipping Service Inventory Service Payment Service Order Service Customer Notification Service Shipping Service Inventory Service Payment Service Order Service Customer Compensation on Failure alt [Payment Fails] Place Order Create Order (PENDING) Reserve Inventory Reserved Process Payment Payment Success Create Shipment Shipment Created Update Order (CONFIRMED) Send Confirmation Order Confirmed Release Inventory Update Order (CANCELLED) Send Cancellation
S3 Cross-Region Replication
S3 Cross-Region Replication
Active-Active Multi-region Traffic
Pilot Light Minimal Standby
Warm Standby Reduced Capacity
Backup & Restore Cold Recovery
Recovery Time Objective < 15 minutes
Recovery Point Objective < 1 minute
Mean Time to Repair < 30 minutes
Failure Detection Health Checks
Traffic Rerouting DNS Failover
Capacity Scaling Auto Scale Up
Service Validation Health Verification
Automated Backups Point-in-time
Cross-region Replication Real-time Sync
Long-term Archive S3 Glacier
Active-Active Multi-region Traffic
Pilot Light Minimal Standby
Warm Standby Reduced Capacity
Backup & Restore Cold Recovery
Recovery Time Objective < 15 minutes
Recovery Point Objective < 1 minute
Mean Time to Repair < 30 minutes
Failure Detection Health Checks
Traffic Rerouting DNS Failover
Capacity Scaling Auto Scale Up
Service Validation Health Verification
Automated Backups Point-in-time
Cross-region Replication Real-time Sync
Long-term Archive S3 Glacier
main feature-branch Feature Dev Code Changes Unit Tests Integration Tests Build & Package Canary Deploy Production Deploy main feature-branch Feature Dev Code Changes Unit Tests Integration Tests Build & Package Canary Deploy Production Deploy
Canary Deployment 1% Traffic
Regional Rollout Phased Deploy
Canary Deployment 1% Traffic
Regional Rollout Phased Deploy
Apollo : Amazon's internal deployment system
One-box deployment : Single instance testing
Regional rollout : Phased geographic deployment
Automated rollback : Metric-triggered reversal
AWS CloudFormation : Infrastructure provisioning
CDK (Cloud Development Kit) : Programmatic infrastructure
Service Catalog : Standardized service templates
AWS Fault Injection Simulator
Load Testing Traffic Simulation
AWS Fault Injection Simulator
Load Testing Traffic Simulation
GameDay exercises : Quarterly resilience testing
Fault injection : Controlled failure scenarios
Load testing : Traffic spike simulation
Recovery validation : RTO/RPO verification
30% 20% 20% 15% 10% 5% Amazon E-Commerce Infrastructure Cost Distribution Compute (EC2, ECS, Lambda) Storage (S3, EBS) Database (DynamoDB, Aurora) Network (CloudFront, Data Transfer) Search (OpenSearch) Other Services 30% 20% 20% 15% 10% 5% Amazon E-Commerce Infrastructure Cost Distribution Compute (EC2, ECS, Lambda) Storage (S3, EBS) Database (DynamoDB, Aurora) Network (CloudFront, Data Transfer) Search (OpenSearch) Other Services
Spot Instances 70% Savings
Reserved Capacity 40% Savings
Savings Plans Flexible Commitment
Graviton Processors 40% Better Price-Performance
S3 Storage Tiers Intelligent Tiering
EBS Optimization Right-sizing
Data Lifecycle Auto Archive
Compression Reduced Storage
DynamoDB On-demand Pay per Request
Aurora Serverless Auto Scaling
Aggressive Caching Reduced DB Load
Reserved Instances Database Savings
CDN Caching Reduced Origin Load
Content Compression Bandwidth Savings
Regional Endpoints Reduced Transfer
Spot Instances 70% Savings
Reserved Capacity 40% Savings
Savings Plans Flexible Commitment
Graviton Processors 40% Better Price-Performance
S3 Storage Tiers Intelligent Tiering
EBS Optimization Right-sizing
Data Lifecycle Auto Archive
Compression Reduced Storage
DynamoDB On-demand Pay per Request
Aurora Serverless Auto Scaling
Aggressive Caching Reduced DB Load
Reserved Instances Database Savings
CDN Caching Reduced Origin Load
Content Compression Bandwidth Savings
Regional Endpoints Reduced Transfer
AI-Powered Search Natural Language
Visual Search Image Recognition
Voice Commerce Alexa Shopping
Deep Personalization Individual Experiences
Autonomous Vehicles Self-driving Delivery
Predictive Shipping Pre-positioning
AR Shopping Virtual Try-on
Just Walk Out Cashierless Stores
Live Shopping Streaming Commerce
Social Commerce Influencer Integration
Edge Computing Ultra-low Latency
Quantum Computing Optimization Problems
Sustainability Carbon Neutral
Blockchain Supply Chain Transparency
AI-Powered Search Natural Language
Visual Search Image Recognition
Voice Commerce Alexa Shopping
Deep Personalization Individual Experiences
Autonomous Vehicles Self-driving Delivery
Predictive Shipping Pre-positioning
AR Shopping Virtual Try-on
Just Walk Out Cashierless Stores
Live Shopping Streaming Commerce
Social Commerce Influencer Integration
Edge Computing Ultra-low Latency
Quantum Computing Optimization Problems
Sustainability Carbon Neutral
Blockchain Supply Chain Transparency
Amazon's e-commerce architecture represents the pinnacle of large-scale distributed systems, demonstrating how to build and operate a platform serving hundreds of millions of customers worldwide. The system successfully manages:
Massive Scale : 350+ million products, billions of transactions
Global Reach : Operations in 20+ countries with localized experiences
High Availability : 99.99% uptime through multi-region architecture
Real-time Operations : Inventory, pricing, and personalization updates
Complex Fulfillment : 175+ fulfillment centers with sophisticated logistics
Service-Oriented Architecture
Microservices with clear boundaries
API-first design for extensibility
Event-driven communication
Scalability by Design
Horizontal scaling at every layer
Caching strategies for performance
Auto-scaling for demand fluctuations
Data-Driven Decisions
Real-time analytics and ML
A/B testing for optimization
Personalization at scale
Operational Excellence
Comprehensive monitoring
Automated incident response
Continuous deployment
Security & Compliance
Multi-layer security controls
PCI DSS compliance
Fraud prevention with ML
The architecture continues to evolve with emerging technologies like AI-powered search, drone delivery, and augmented reality shopping experiences, maintaining Amazon's position as the leader in e-commerce innovation.
This architecture represents Amazon's known systems and best practices. Actual implementation details may vary as the platform continues to evolve.